The Golden Gate Bridge Toll Plaza is equipped with cameras in each of the toll lanes that capture images of your license plate as your vehicle passes through the Toll Plaza. The images are used only to identify vehicle ownership for toll payment.
If a driver crosses the Golden Gate Bridge in the southbound direction into San Francisco (which is the toll collection direction) and takes no action to pay their toll using the FasTrak or Pay-By-Plate options, their license plate number is used to identify vehicle ownership and to generate a Toll Invoicethat will be mailed to the registered owner of the vehicle. This is an important step to ensure that motorists crossing the Golden Gate Bridge pay their toll as required.
If a Toll Invoice or any part of the Toll Invoice remains unpaid by the due date (which is 21 days from the date that the Toll Invoice is generated at the Customer Service ), the Toll Violation process is initiated as provided for by California law (California Streets and Highway Code Section 30843 et seq. and the California Vehicle Code Section 23302 et seq.).
The Toll Violation process is as follows:
- The first Notice of Toll Evasion, or Toll Violation, is mailed to the registered owner of the vehicle on file with the Department of Motor Vehicles (DMV). The first Toll Violation notice assesses a $25 penalty for each toll transaction associated with the unpaid Toll Invoice, plus the toll amount.
The first Toll Violation explains how, within 30 days of the notice date, you may pay the toll amount only and have the penalty dismissed by opening a FasTrak Account or License Plate Account. This option is only available for your very first Toll Violation.
The Toll Violation notice also explains what to do to contest the violation if you do not agree that you owe the amount shown or if you do not own the vehicle listed. Additionally, the notice tells FasTrak Account or License Plate Account holders in good standing how to update the vehicles listed on their account and how to pay the outstanding tolls. The $25 violation penalty is waived if you use a valid account to pay the outstanding toll(s).
- If the first Toll Violation is not paid (or reconciled through one of the ways noted under No. 1 above) by the due date, a second Toll Violation notice is mailed and the penalties escalate to $70 per toll transaction, plus the toll amount.
- If the second Toll Violation is not paid by the notice due date, it is referred to a collections agency or to the DMV where a hold is placed on your vehicle registration until all toll(s) and penalties are paid. Toll Violations for California vehicles are generally processed through the DMV while Toll Violations for vehicles registered outside of California are processed through a collections agency. An additional $3 fee is added to each DMV hold.
Pay a Toll Violation
You may pay a Toll Violation by following the instructions provided on the notice, using credit card or CASH/Check/Money Order as follows:
- Online using a Credit Card
- By Mail using Credit Card or Check/Money Order: Bay Area FasTrak Customer Service , P.O. Box 26926, San Francisco, CA 94126. Please note that the returned check fee is $25.00.
- By Phone using a Credit Card: Toll free (877) BAY-TOLL (877-229-8655), outside California 415-486-8655. Hours of Operation: Monday through Friday 8:30 am to 5:30 pm, Saturday 9:00 am to 1:00 pm
- In Person using CASH: Cash Payment Locations. Find the location that works best for you and be sure to check the hours of operation before making the trip. Be sure to bring your Toll Violation with you.
- In Person using Credit Card or CASH/Check/Money Order: Bay Area FasTrak Customer Service (effective June 17, 2014) at 62 First Street, San Francisco, CA 94105 (near the intersection of Market and First Streets). Hours of Operation: Monday through Friday 8:30 am to 5:30 pm, Saturday 9:00 am to 1:00 pm
To Learn More about Toll Violations
- Online: www.bayareafastrak.org
- By Phone: Toll free (877) BAY-TOLL (877-229-8655); outside California 415-486-8655. Hours of Operation: Monday through Friday 8:30 am to 5:30 pm, Saturday 9:00 am to 1:00 pm