May 21, 2013

Golden Gate Bridge All Electronic Tolling
FasTrak Share Climbs from 70% to 85%;
Customers Reminded to Watch for Toll Invoices in the Mail

May 21, 2013 marks the 56th day of All Electronic Tolling on the Golden Gate Bridge. The new tolling system has been well received and all operations are functioning as specified. The following is snapshot of pertinent information regarding the new All Electronic Tolling system.

Toll Payment Methods with All Electronic Tolling

        FasTrak market share all day average has grown from 70% to 85%. Majority of customers that elected to not open a FasTrak Account are opting to use the Toll Invoice option, with some customers opting for a License Plate Account or One-time Payment options.

Toll Payment Methods with All Electronic Tolling

Number of Toll Invoices mailed since the full conversion to All Electronic Tolling on March 27 through to May 19 = 216,331 Toll Invoices

Of the 216,331 Toll Invoices mailed, approx. 250 to 300 customers believe that they did not get a Toll Invoice mailed to them first before they received a Toll Violation. This represents .0013 percent of all customers being mailed invoices that are reporting that they did not get the Toll Invoice first.

The toll system was validated and shows that each customer was in fact mailed the Toll Invoice first, prior to being mailed a Toll Violation Notice,

Golden Gate Bridge customer that may not have seen their Toll Invoice arrive in the U.S. Mail for whatever reason and subsequently received a Toll Violation Notice should call the Bay Area FasTrak Customer Service Center (1-877-229-8655) to clarify their account standing. Customers are encouraged to reconsider the other three Toll Payment Options to avoid any potential future confusion with Toll Invoices.

If a Toll Invoice is not paid by the due date shown on the Toll Invoice, it takes about 7 to 10 days for the Toll Violation Notice to be mailed.

Toll Invoice Processing ---- Examples

SINGLE CROSSING TOLL INVOICE MAILING PROCESS EXAMPLE:
May 1 - Vehicle crosses the GGB for the first time
May 11 (approx.) – Toll Invoice for one toll ($6) is mailed to address on file with DMV
June 2 (approx.) – Toll Invoice is due

MULTIPLE CROSSINGS - TOLL INVOICE MAILING PROCESS EXAMPLE:
A vehicle that crosses for the first time on May 1, then crossed again on May 2, 10, and 15:

FIRST TOLL INVOICE
May 1 - Vehicle crosses the GGB for the first time
May 11 (approximately) – Toll Invoice for one toll ($6) is mailed to address on file with DMV
June 2 (approximately) – Toll Invoice is due

SECOND TOLL INVOICE
May 2, 10, and 15 - Vehicle crosses the GGB for the second, third, and fourth time. Their license plate now enters a 30-day Toll Invoicing cycle
June 2 (approximately) – Toll Invoice for three tolls ($18) is mailed to address on file with DMV
June 23 (approximately) – Toll Invoice is due

Timeline - RECAP

January 31, 2013: Start of Functionality Testing with both All Electronic and Manual collection systems operating concurrently.

March 27, 2013: A few minute after midnight the switch to just All Electronic Tolling is made.

March 27, 2013: Two issues during the first morning of operation: speeds through the Toll Plaza are in excess of 25 MPH and motorists not eligible for the carpool ONLY toll lane are using that lane.

March 27, 28, 29 2013: CHP presence immediately calmed the high speeds (as high as 60 MPH) through the Toll Plaza. Periodic CHP presence and enforcement are determined by the CHP.

April 8, 2013: Toll Invoices for motorists who crossed the Bridge on the first full day of All Electronic Tolling on March 27 who did not open a FasTrak Account, a license Plate Account, or Make a One-Time Payment are generated and mailed about 10 days after crossing. The first Toll Invoices start to be generated and mailed to customers. For those that crossing the Bridge more than one time, Toll Invoices are mailed on a 30-day cycle if the customer crossed the Bridge again in the same vehicle.

April 8, 2013 and ongoing: Toll Invoices continue to be generated and mailed prior to customers becoming Toll Violators

May 21, 2013: Day 56 of All Electronic Tolling at the Golden Gate Bridge.