Additional Information on All Electronic Tolling

(1) Status of Toll Collectors

As of March 6, of the 28 full-time Toll Collectors, one-half have transitioned out of the toll lanes through attrition (retirement) or by moving to other positions at the GGBHTD. The GGBHTD is continuing to work with the remaining full time Toll Collectors to identify other positions within the GGBHTD. Also, the GGBHTD continues to work with the union to develop a separation package to provide a soft landing for any Toll Collector not able to transition into another position at GGBHTD. Shifts are back-filled using on-call, temporary Toll Collectors.

(2) How many vehicles cross the Golden Gate Bridge using FasTrak? Using Cash?

  • Annual southbound traffic totals about 20 million. Overall, 70% (or about 14 million) use FasTrak and about 30% (or about 6 million) use Cash. The FasTrak market share is currently as follows: Morning commute FasTrak market share is 86%; Afternoon commute FasTrak market share is 79%; Saturday evening FasTrak market share is 59%

(3) Who are the 30% who are paying with cash today?

  • 10% are crossing more than 4 times per month; these customers will likely migrate to FasTrak.
  • 18% are crossing less than 4 times per month; these customers will likely migrate to a combination of FasTrak and Pay-By-Plate options.
  • 2% are rental vehicles with license plates not included in rental car License Plate database used by Bay Area FasTrak Customer Service Center to assess tolls on rental cars.

(4) How much of the Golden Gate Bridge traffic is from outside California?

About 3% of the 20 million southbound annual motorists that cross the Bridge are from outside California. Golden Gate Bridge traffic comes from the following:

  • Where does traffic come from?
    Source: GGBHTD License Plate Survey in 2008
    MARIN COUNTY
    38.8%
    SONOMA COUNTY
    10.8%
    SAN FRANCISCO
    23.3%
    SAN MATEO COUNTY
    6.6%
    NAPA COUNTY
    0.8%
    ALAMEDA COUNTY
    2.7%
    CONTRA COSTA COUNTY
    1.7%
    SOLANO COUNTY
    0.7%
    SANTA CLARA COUNTY
    2.4$
    OTHER
    11.9%
    (includes 3% from outside CA)

    (5) How does converting to all electronic tolling save the GGBHTD money? How do the per transaction costs compare for FasTrak, Toll Invoice, Pay-By-Plate, and Cash?

    With all electronic tolling, we estimate a savings of $16 million over the 8-year period following conversion. This is primarily through the cost savings of no longer staffing the toll lanes as manual collection is the most expensive way to collect tolls. Manual toll collection is the most expensive way to collect tolls. The fully loaded costs for each type of toll transaction is shown below and includes things such as banking fees, credit card fees, fees we pay to the Bay Area FasTrak Customer Service Center to operate and process the transactions, costs of other onsite staff, such as electricians who keep the system running, are projected as follows: Cash – $0.83 per transaction for Cash to $0.25 per transaction for FasTrak.

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