February 25, 2010

GOLDEN GATE TRANSIT AND GOLDEN GATE FERRY ROLL OUT NEW PASSENGER CODE OF CONDUCT

The rollout of the new Golden Gate Transit (GGT) and Golden Gate Ferry (GGF) Passenger Code of Conduct (Code) has recently been initiated, following its adoption in November 2009 by the Golden Gate Bridge, Highway and Transportation District (GGBHTD) Board of Directors.

Appropriate passenger behavior on GGT and GGF is essential for providing continued quality service and ensuring safety for all transit customers. Given the GGBHTD’s ongoing commitment to security of the traveling public and its employees, the Code was been developed to:

(1)  Better communicate the rights and expectations of passengers
(2)  Provide improved means for passengers to communicate with GGBHTD in the event of an incident.

In coordination with input from staff, the GGBHTD’s three Passenger Advisory Committees, community stakeholders and a review of Code samples from other transit agencies, the GGBHTD Code was developed.

Code Rollout Components

  • New “We’re In This Together” courtesy campaign posters and Golden Rules of Riding can be viewed here: http://goldengatetransit.org/services/conduct.php. The courtesy campaign is a printed component of the program that will be displayed onboard vehicles, at key transit stops and included in customer materials, such as the Transit Guide, the Golden Gate Gazette passenger newsletter and a printed educational brochure targeted at school-aged children and youths.
  • New “No Assault” and “How To Comment” signage on buses and ferries. The “No Assault” signage is a reminder to those using GGT and GGF of the GGBHTD’s commitment to maintain a safe environment for employees and customers. The “How to Comment” component includes enhanced onboard signage as well as the development and circulation of a bilingual self-addressed, self-stamped comment card available to customers.

Excerpts from the Passenger Code of Conduct

Note: Refer to the Master Ordinance for the complete Code.

USE OF THE TRANSIT SYSTEM. All persons on or in any facility or conveyance of Golden Gate Transit or Golden Gate Ferry shall:

a.  Comply with all laws applicable to use of public transit systems, and shall obey lawful orders and directives of any police officer or Golden Gate Transit or Golden Gate Ferry employee or authorized representatives acting within the scope of his or her employment;

b.  Obey any instructions on notices or signs duly posted on any Golden Gate Transit or Golden Gate Ferry facility or conveyance; and,

c.  Provide accurate, complete and true information or documents requested by police officers or authorized District personnel.

INTERFERENCE WITH SAFE OPERATIONS. No person on or in any facility or conveyance of Golden Gate Transit or Golden Gate Ferry shall engage in the following:

 

a.  Enter or attempt to enter into any area not open to the public, including but not limited to the navigator’s bridge, captain’s wheelhouse, bus operator's seat location, station booths, closed-off areas, mechanical or equipment rooms, concession stands, storage areas, interior rooms, or any area marked with a sign restricting access or indicating a dangerous environment;

b.  Occupy more than one seat on a conveyance when to do so would interfere or tend to interfere with the operation of Golden Gate Transit or Golden Gate Ferry;

c.  Block any aisles or emergency exits;

d.  Threaten, harass or intimidate any GGBHTD personnel or any District customer; and,

e.  Interfere with the safe operation of a vehicle or vessel, including distracting or touching the operator or operator’s controls while the vehicle or vessel is in motion.

NO SMOKING. No person shall smoke or carry an open flame or lighted cigar, cigarette or pipe on any District vehicle or vessel, including ferries, and/or in District bus or ferry terminals.

NO WEAPONS OR OTHER DANGEROUS INSTRUMENTS. No weapon, explosive or other highly combustible material or radioactive material, dangerous instrument, or any other item intended for use as a weapon may be carried in or on any GGBHTD facility or conveyance. This provision does not apply to law enforcement personnel and persons to whom a license for such weapon has been duly issued and is in force (provided in the latter case the weapon is concealed from view). For the purposes hereof, a weapon or dangerous instrument shall include, but not be limited to, a firearm, switchblade knife, gravity knife, box cutter, straight razor or razor blades that are not wrapped or enclosed in a protective covering, sword, shotgun or rifle.

PROPERTY AND EQUIPMENT. No person shall destroy, mark, soil, paint, draw, inscribe, write, spray paint or place graffiti or scratchitti upon, or remove, injure or tamper with any facility, conveyance, sign, advertisement, notice or other property of the District. No person shall litter or dump garbage or other matter, or create a public nuisance, hazard or unsanitary condition on any District facility or conveyance. No person shall post, distribute or display any sign, poster, notice, advertisement or other printed or written matter in or on any facility or conveyance without the permission of the GGBHTD.

ENFORCEMENT. All suspected criminal activity will immediately be reported to the local police and/or other appropriate law enforcement authorities. Noncompliance with any of the rules stated herein may result in criminal prosecution, civil action or ejection from Golden Gate Transit and/or Golden Gate Ferry facilities and conveyances.

TITLE VI OF THE CIVIL RIGHTS ACT. The GGBHTD is committed to ensuring that no person shall, on the grounds of race, color or national origin be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit services delivery.