Reasonable Modification and ADA Violation Complaint Procedure

The Golden Gate Bridge, Highway and Transportation District (District) does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any District programs or activities.

Any person who wishes to file a complaint regarding any action by the District believed to be prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, and 39, may file a written complaint with the Golden Gate Bridge Highway and Transportation District. The ADA Violation Complaint Form can be found at

The District considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. The District is not required to grant requests for reasonable modifications that would fundamentally alter the nature of District services, programs or activities; are not needed for access to District services, programs or activities; or present a direct threat of injury to other persons or property. Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, the District may discontinue or change the modification.

Any person seeking a reasonable modification of District policies, practices or procedures, may complete a brief request form or phone 511 or TTY 711 (say "Golden Gate Transit"). If a customer believes he or she has been discriminated against by the District on the basis of a disability, he or she may submit a complaint to the District by calling 511 or TTY 711 (say "Golden Gate Transit") or via the District Contact Form for handling by District Customer Service and resolution by the Director of Planning.

If the complainant is unable to write because of a disability and needs assistance in completing any form, District staff will assist by scribing the complaint by phone. If requested by complainant, the District will provide a language or sign interpreter or other accessible format. Please contact Jon Gaffney at (415) 257-4416 or to request assistance.

Requests for reasonable modifications are handled by the ADA Compliance and Program Manager. The ADA Compliance and Program Manager can be reached by phone (415-257-4416 or TTY 711), e-mail (, or mail (GGBHTD, ADA Compliance and Program Manager, 1011 Andersen Drive, San Rafael, CA, 94901-5318).

Go to to complete the Request for Reasonable Modification form.