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Ferry Service Comment Form

(Items preceded by an asterisk * are required fields)

* First Name
* Last Name
Street Address

* Email Address
* Daytime Phone (w/ area code)
Alternate Phone (w/ area code)

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Select one of the following:

Select one of the following comment categories
Proposed Fare Increase
Commendations about services or staff
Ferry Services:
  • Operations: ferry ran late or early.
  • Scheduling: overloaded, service cut
  • Conduct: accident, injury, or discourtesy
  • Regulation Enforcement: smoking, drinking, or eating
  • Services for Persons with Disabilities: Priority seating, lift operation, wheelchair access
  • Policies: fares, transfers, or ferry Access
  • Information Staff Conduct: misinformation, discourtesy
  • Amenities: lighting, seats, vessel type
  • Ideas for new service
Maintenance Issues:
  • Defects in A/C or heating; ferry cleanliness or "smoking" ferry
Facility Maintenance:
  • Larkspur Ferry Terminal
  • San Francisco Ferry Terminal
  • Sausalito Ferry Landing
  • Parking Facilities
  • Lost property, customer service
Details (if applicable)
Incident Date
/ /
    Time of Incident
: am pm
Boarding Location

* Comments / Description of Incident

Description of staff person (if needed)