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Bus Service Comment Form

(Items preceded by an asterisk * are required fields)

* First Name
* Last Name
Street Address

* Email Address
* Daytime Phone (w/ area code)
Alternate Phone (w/ area code)

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Select one of the following:

Select one of the following comment categories
Proposed Fare Increase
Commendations about services or staff
Bus Services. Select this if your input is about:
  • Operations: bus ran late, early, never showed, passed-up stop, or didn't follow route
  • Scheduling: overloaded, missed connections, service cut
  • Conduct: driving habits, accident, injury, or discourtesy
  • Regulation Enforcement: smoking, drinking, or eating
  • Services for Persons with Disabilities: Priority seating, lift operation, clamps, wheelchair access
  • Policies: fares, transfers, or ideas for new service
  • Information Staff Conduct: misinformation, discourtesy
  • Amenities: lighting, seats, type of bus
Bus Maintenance:
  • Defects in A/C or heating; bus cleanliness or "smoking" bus
Facility Maintenance:
  • San Rafael Transit Center, bus stops or shelters.
  • Lost property, customer service
Details (if applicable)
Incident Date
/ /
    Time of Incident
: am pm
Route Number
Bus Number
Your Pickup Location
Your Destination

* Comments / Description of Incident

Description of Driver or staff person (if needed)