Golden Gate Bridge, Highway & Transportation District

Updated March 9, 2011

Updated February 25, 2011

Updated January 19, 2011

Posted October 21, 2010

12 New Ferry Ticket Vending Machines (ATVM) Installed

Testing Underway, with Soft Launch Anticipated in late March to April 2011

Over the past few weeks, the installation of 12 new Ticket Vending Machines (TVMs) has been completed with 4 TVMs at the Larkspur Ferry Terminal, 6 at the San Francisco Ferry Terminals, and 2 at the Sausalito Ferry Landing. Once deemed ready for use by all passengers, the TVMs will offer customers a new way to conveniently purchase ferry tickets and Clipper cards, as well as add value to their Clipper cards; the TVMs accept cash and all major credit cards.

TVM testing is underway now and will be followed by a “soft launch” period expected to being in late March to April 2011, and full implementation later this year.

While the TVMs are being tested and the existing Clipper card machines are out of service, ferry customers may add value to their Clipper cards at the add value machines in Larkspur, at a Ferry ticket window, or at Bay Crossings in the SF Ferry Building. For convenience, customers are encouraged to sign up for Autoload on their Clipper card and have value added automically when the card's balance gets low. Sign up for Autoload at

Additional Background

Staff report presented at December 16, 2010, Building & Operating Committee meeting

Staff report presented at October 21, 2010, Finance-Auditing Committee meeting

The Golden Gate Bridge, Highway and Transportation District’s (GGBHTD) Financial Plan for Achieving Long-Term Financial Stability adopted in October 2009, and updated October 22, 2010, includes 33 distinct initiatives that, if implemented, will reduce the recently projected 5-year shortfall of $89 million. Initiative #5 is listed as “Automate Ferry Revenue Collection.” Under this initiative, it is envisioned that 12 electronic ticket vending machine would be purchased and installed to improve revenue auditing capabilities and reduce the number of full time ticket agents currently employed by Golden Gate Ferry. This initiative, once implemented, could impact up to 7 full time positions. The savings over a ten-year period are projected at $6.2 million, and $2.6 million over a 5-year period. There are several components to this initiative:

  1. Field site work required to prepare the ferry terminal site for installation of the electronic ticket vending machines.
  2. Purchasing and installing 12 electronic ticket vending machines that are compatible with the regional smartcard-Clipper program at the three Golden Gate Ferry facilities (Larkspur, Sausalito, San Francisco).
  3. Purchasing and installing state-of-the-art passenger counters to assist in improved auditing of the number of passenger boarding a given vessel.

On February 26, 2010, the Board of Directors approved the execution of a cooperative agreement with Metropolitan Transportation Commission (MTC) under which MTC would procure, on the District’s behalf, the 12 electronic ticket vending machines and associated hardware and software from Cubic as all Clipper hardware and software is provided by Cubic through its contract with MTC as a region-wide program. In addition, the District has requested software modifications not originally contemplated that will allow the ticket vending machines to be tailored to the District’s specific needs. The total project budget for the Ferry Ticket Vending Machines is $4 million of which $1,985,000 is from Regional Measure 2 funds and the remaining $2,015,000 is District funds.