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Contact the Golden Gate Bridge

Address & Directions

US Mail: P.O. Box 9000, Presidio Station, San Francisco, CA 94129-0601. As the Golden Gate Bridge does not have a street address, Common Carrier/Shipping: Administration Building, Golden Gate Bridge Toll Plaza, San Francisco, CA 94129-0601.

For directions, visit our Getting to the Golden Gate Bridge page.

All Toll Payment Inquiries, including FasTrak

For ALL Golden Gate Bridge toll payment inquiries, please call the Bay Area FasTrak Customer Service Center: Toll-free at 1-877-229-8655 or outside California at 415-486-8655. Click HERE for FasTrak Customer Service Center hours of operation.

For inquiries about your FasTrak Account or a Golden Gate Bridge Toll Invoice/Violation, please complete FasTrak's convenient online Contact Us form or call FasTrak Customer Service Center toll-free at 1-877-229-8655 (outside California at 415-486-8655). Click HERE for FasTrak Customer Service Center hours of operation.

Golden Gate Bridge toll payment options are detailed on the All Electronic Tolling pages.

Expressive Activity Permits

Some expressive activities and all special events require an advance permit. Visit our Permits page for current guidelines.

Filming & Photography Permits Required

An advance permit, with associated fees, is required for filming or photography for all commercial uses of recordings and images taken on the property of the Golden Gate Bridge. Please visit our Permits page to see if you will require a permit. If you wish to apply for a permit, please email filming@goldengate.org with as much detail as possible. Permits require a 30-day advance request.

Additional General Information

Call 415-921-5858, Monday - Friday, except holidays, 8:30 am to 4:30 pm.

General Golden Gate Bridge inquiries: bridgecomments@goldengate.org (Note: this email inbox is monitored during weekday business hours only). See above for GGB toll payment inquiries, including FasTrak Account, Toll Invoice, and Toll Violation inquiries. GGB  toll inquiries should not be sent to bridgecomments@goldengate.org.

For Golden Gate Transit Bus & Golden Gate Ferry schedule information and trip planning assistance, please visit www.511.org or call 511 (711 for TDD).

Contact Golden Gate Transit & Golden Gate Ferry

To Comment on Transit Services

To comment on Bus operations and services, please use our online Bus Comment form.

To comment on Ferry operations and services, please use our online Ferry Comment form.

To submit a Title VI comment or complaint, please visit our Title VI Policy page.

For General Transit Inquiries, please email us at contact@goldengate.org (Note: this email inbox is monitored during weekday business hours only).

To request a modification to a District procedure, practice, or policy to accomodate a person with a disability, please visit our ADA Reasonable Modification page.

Mailing Address/Physical Location

Golden Gate Transit
1011 Andersen Drive
San Rafael, CA 94901-5318
Golden Gate Ferry
101 E. Sir Francis Drake Blvd
Larkspur, CA 94939-1803

Transit Information Customer Service Center

For current fare, schedule, trip planning, and other general transit information, visit our Customer Service Center or call one of the phone numbers listed below:

Golden Gate Customer Service Center
San Rafael Transit Center, Platform D
850 Tamalpais Ave
San Rafael, CA 94901

Hours of Operation: Weekdays, 7 am to 6 pm. Closed: Weekends, New Year's, Presidents', Memorial, Independence, Labor, Thanksgiving, and Christmas days.

Call: 511 (toll-free) or 415-455-2000 (outside the Bay Area)
711 (TDD) or California Relay
415-455-2000: Transit Information assistance available in over 150 languages
Fax number: 415-482-7528

Lost and Found

GOLDEN GATE BUS Lost and Found: Lost and found is located at the Customer Service Center (open weekdays from 7 am to 6 pm; closed weekends and New Year's, Presidents', Memorial, Independence, Labor, Thanksgiving, and Christmas days), with the exception of lost bicycles on GGT buses. Call 511 (toll-free) or 415-455-2000 (outside the Bay Area) to claim your item. To retreive a bicycle lost on a GGT bus, the pick-up location is 1011 Andersen Drive, San Rafael during weekday business hours (8:30am - 4:30pm).

GOLDEN GATE FERRY Lost and Found: Call 415-925-5565 and leave a detailed message with name and contact info, description of lost item, date/time of loss, vessel, etc.

Bus Stop Closure Permits

GOLDEN GATE BUS Temporary Bus Stop Closure Permit: If you are seeking to temporarily alter or close a Golden Gate Transit bus stop in order to perform construction or other activity, GGBHTD requires a:

  • Notice be sent to the following email: GGT_Detour
  • Minimum notification of 10 business days

Please note: This permit does not replace other permits required by the local jurisdiction affected by street closures or detours.



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